Legal

Terms and Conditions

The contract between you and us when you buy or use this site.

Draft. This document is reasonable boilerplate but has not been reviewed by a solicitor. Have a UK e-commerce solicitor approve before relying on it for any dispute.

1. About us

This site is operated by UVCVTM Limited, a company registered in England and Wales, trading as PurHaven. By placing an order with us, you agree to be bound by these terms together with our Privacy Policy and Returns Policy.

Contact:

2. Eligibility

You must be 18 or over and able to enter a legally binding contract under English law. We currently ship to addresses in the United Kingdom only.

3. Products and pricing

All prices on this site are shown inclusive of VAT at the applicable rate, with an ex-VAT figure displayed alongside for transparency. Delivery to UK mainland is included unless otherwise stated.

We make reasonable efforts to ensure pricing and product information is accurate. If a pricing error is discovered after you place an order, we will contact you before processing — you can choose to confirm at the corrected price or cancel for a full refund.

4. Orders and payment

When you submit an order, you are making an offer to buy. The contract is formed when we send you the order confirmation email after Revolut confirms payment. Until then, we may decline an order (for example: out of stock, suspected fraud, address outside our delivery area).

Payment is handled by Revolut Merchant. We don't see or store your card details. All major cards are accepted including Apple Pay and Google Pay where supported.

5. Delivery

Free UK delivery, typically 3–5 working days from order. We'll email tracking the moment your unit ships. Risk of loss passes to you on delivery. Title to the goods passes once full payment has cleared, which is at point of order completion.

Delays caused by carriers, weather, or events beyond our reasonable control don't entitle you to cancel a confirmed order, though we'll always work with you to resolve them.

6. Warranty

Manufacturer warranties apply as stated on each product page:

Warranties cover manufacturing defects, not damage caused by misuse, accident, modification, or unauthorised repair. We process warranty claims as the UK distributor on the manufacturer's behalf — contact us and we'll handle it.

7. Health claims and intended use

PurHaven products are sold for general indoor air filtration. Product performance figures (CADR, HEPA grade, ISO certifications) reflect manufacturer testing, which we report accurately. We do not make medical claims about treating, curing, or preventing any disease. If you have a specific health condition, speak to your GP about whether air filtration is appropriate for you.

8. Cancellation and returns

See our Returns Policy for the full procedure. In summary: 30 days for unused returns, 14 days statutory under UK Consumer Contracts Regulations 2013, full refund within 14 days of receipt.

9. Our liability

Our total liability to you under the contract is limited to the amount you paid for the product, except where the law prevents such limitation (death or personal injury caused by negligence, fraud, breach of statutory rights for consumers, etc.). We don't exclude or limit any liability that would be unlawful to exclude.

We're not liable for indirect or consequential losses, business interruption, or loss of profit.

10. Intellectual property

All text, images, logos, and code on this site are owned by UVCVTM Limited or licensed to us (including third-party product photography used with permission of MedicAir and MAXVAC). You may not reproduce them commercially without permission.

11. Privacy and data

How we handle your data is in our Privacy Policy.

12. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, save that you may bring a claim in any UK court of competent jurisdiction over your residence.

13. Changes to these terms

We may update these terms from time to time. The version applying to your order is the one published at the time you placed it.

Last updated: 26 May 2026.

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